What is Upgrading?

Upgrading your broadband service is when you increase your connection bandwidth either with your current ISP or a new ISP, whether it be the download speed and/or usage allowance,

Upgrading with your Current ADSL Broadband Provider

Firstly, contact your ADSL provider and request a change in your package, some providers may charge for this service, the your package will be upgraded with minimum down time. But again forward planning always helps, and these are the type of questions you should ask before taking up any service in case of any eventuality.

On most occasions you will not be breaking your existing contract by upgrading. However, some ISPs may commence your minimum term contract again when you upgrade, so it always best to check the terms of your contract first, always be prepared from outset.

Upgrading your Connection BUT Changing to a Different ADSL Provider

It is now possible to upgrade directly to a new provider. In most cases you will need to migrate and the process is outlined in a previous section "What is a Migrations Authority Code (MAC Code)" and the attributed code of practice. Some providers may charge you an upgrade fee, but this is not generally the case and not really in their interest to impose.

Upgrading your Cable Broadband Connection

Firstly, check the terms and conditions of your existing contract to make sure that you are able to upgrade. There maybe minimum periods of notice required between successive upgrades.

You might not be able to upgrade between providers, as there maybe only one cable provider in your area.

Restrictions

It is usually not possible to migrate over to a higher speed connection from your existing ISP to a new ISP. You can however migrate over to your new provider and then upgrade. A successful upgrade will depend on whether your line is compatible with the new connection requirements.

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