What is Migrating

As already explained, Migrating is where you simply change to another broadband provider and in most cases you can also upgrade your speed at the same time. Please note your new supplier may charge an upgrade fee.

Service transfer is defined as switching to a different provider and a new product, which has the same bandwidth speed and contention ratio.

Migrating from Cable Broadband to ADSL Broadband

If you want to migrate from a cable broadband service to an ADSL broadband service, you will need the following:

• An active BT line.
• A new modem which is compatible with an ADSL connection. You cannot use your existing cable modem.
• You may require additional equipment required, e.g. a microfilter, USB connection or ethernet connection, router, etc.
• Your individual MAC code (Migrations Authority Code), which you can obtain from your current provider.

Once everything is in place you are the ready to contact your new ADSL broadband provider.

Cable lines and BT lines can run simultaneously, therefore you will be able to keep your cable line running until your new ADSL service is activated. This will avoid any service loss during switching & avoid unwanted downtime.

It can take up to 14 days to install an ADSL service. Your package will either be sent directly to your house or an engineer will install it for you in your home, though the new provider will aim to do this as quickly as possible for you.

Migrating from ADSL Broadband to Cable Broadband

To migrate from ADSL broadband to cable broadband, you will need absolutely nothing. Cable packages come with all the necessary equipment that you will need to run broadband from your computer. Your computer will need to match the stated specifications from the Cable provider.

There is currently no direct way to switch from ADSL to Cable, since this type of switch uses a different type of cable running into your home, other than your telephone line. This switch will not affect your telephone service and you can keep your existing BT telephone line and number.

During the migration to cable broadband:

• First check your current contract and cancel your connection with your current ADSL broadband provider. However, as cable and BT lines can run simultaneously, you are able to keep your ADSL line running until your new cable broadband has been installed. This will avoid any service loss & downtime during switching, therefore ensure that the timing & cancellation of your existing contract is time that it causes minimal disruption, maybe a slight overlap in services may remedy this.
• Your individual MAC code (Migrations Authority Code), which you can obtain from your current provider.
• Cable broadband will take approximately 7 to 14 days to install, though the new provider will try & make this a quick as feasibly possible.
• Then, an engineer will come & visit your home and install your broadband equipment. Then away you go.

Migrating to another DSL provider

When you migrate to a new ISP your existing BT telephone line will not be affected and, you can keep the same telephone number.

You will require:

• A standard BT ADSL connection.
• Permission from your current ISP.
• Your individual MAC code (Migrations Authority Code), which you can obtain from your current provider.

How do you migrate to a new provider?

• Check the terms and conditions of your current contract.
• Call your current provider and inform them that you would like to migrate to another provider. Obtain your individual MAC code.
• Contact your new supplier and give them your MAC code and previous provider's name.
• Your new supplier will then contact your old provider and BT to arrange the transfer of your service.

How much down time?

• There should only be down time of approximately 20 minutes during the transfer of service.

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